For bookings, general questions or if you would just like advise of where to stay or what to do in and around the areas where we fly, please email us at firstname.lastname@example.org or call us on +39 338 146 2994.
Prices are dependent on a range if different factors and wary depending on the area you would like to fly from. The pricing is based on two models, you can either opt for a fully refundable payment or you can buy a non-refundable voucher which is valid for at least 12 months.
Fully refundable option is recommended for foreign guests and people who are unable to reschedule their flight if the weather turns bad on your booked date.
Non-refundable voucher is less expensive but we would only recommend it for someone who is able to reschedule their flight if the weather turns bad for a longer period.
After landing we serve Italian wine from the local region where you fly and for our morning flights we also serve a breakfast made up from local produce.
Shared balloon ride, per person:
Fully Refundable – €280
Children under 12 receive a discount of €60
*Special conditions apply.
Terms, Safety Information and Limitations
General Terms & Conditions for all Flight Vouchers and Tickets
The following pages contain our ‘small print’, except that it is not that small and hopefully it is nice and easy to get to grips with. If not, contact us and we’ll be happy to assist.
To check that your flight is going ahead and has not been cancelled due to unsuitable weather conditions or for other reasons, you must access the Flight Information for your flight. The timings and how to access your Flight information is written on your booking confirmation. Your Flight Information can always be obtained by telephone and sometimes also on line depending on your flight location.
Your voucher or ticket will entitle you to participate in a hot air balloon flight consisting of:
• A pre-flight briefing from the pilot.
Specific Terms & Conditions for Fully Refundable Flight Tickets and Private Flights.
• Valid only for the date they are booked but changes to the date (subject to space) can be done up to 3 days before your booked date.
Specific Terms & Conditions for Non-Refundable Flight Vouchers
• All Vouchers are valid for 12 months from the date on which you buy them or from any other commencement date agreed between you and us. If your flight is not taken during that period, you will lose your right to take it, unless the validity period of your voucher is extended because of a flight cancellation. We will automatically extend the validity of your voucher for 6 months from a flight cancellation made by us.
The flight and Health and Safety
• You must satisfy yourself that you are fit to participate in your flight and that you are not suffering from any illness or other medical condition or disability which might prevent you from participating or might be affected by your participation. We are not qualified to give you a medical opinion so please consult your own physician if in doubt.
In order for us to provide you with our products and services we typically collect Name, address, email, telephone number, weight, age, payment details and product/service details from you. We also, from time to time, collect other data to help us be better at what we do e.g., we might ask you for feedback on our service.
We use your data primarily to process your request to us to provide you with our products and services. We will contact you with regard to your services, for example, to confirm purchases and flight bookings or to inform you of issues regarding your purchase or flight.
Your personal information will not be transferred to anyone else, without your consent, except when required by law.
We will never rent or sell our customer list to any other organisation or individual.
To ensure that any personal information we hold about you is kept safe and sound our web servers are installed with encryption mechanisms to ensure security of any personal data entered onto the site and to protect it against loss, misuse or alteration. We are confident in the security that we have in place to protect your personal data however as with any other website and any other transaction involving the passing of data, there is always an element of risk. It is always our top priority to ensure that we avoid any such risks and that we mitigate any potential for interception.
Any information sent to us is encrypted using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your data throughout its transmission over the Internet from interception and misuse by third parties. When it reaches us, we store it on a secure server so that it may only be read by authorised personnel. Although we do everything we can to create a secure environment for your personal data, we cannot guarantee the safety of any personal information you transmit to us online.
We do not collect or keep your personal data unless it is strictly necessary for the above purposes. In addition, we do not keep it for any longer than we have to.
We do not store any Credit Card details.
If you have any questions or concerns about our use of your personal information, or if you need to update any of the details that you know we hold about you, please do not hesitate to contact us.
Dated 18 April 2017 and supersede all previous Terms and Conditions.